Management and control of technological projects, processes and practices that allow optimization of the organization's information systems; performing the management and contracting of Hardware, Software and Communications providers. • Quarterly audit management of Systems under ISO 27001 standard, delivery of controls requested by Spain, monitoring of action plan. • Technological support to the different areas of the company (infrastructure management, servers, FTP and communications), applications

Management and implementation of contact center under the cloud for the organization

• Responsible for ensuring the proper functioning of the IT infrastructure, providing operational continuity for the different IT platforms and services of the Santillana Group. • Management and administration of faults in their diagnosis and resolution phases. • Supplier management, ensuring compliance with service contracts. Telephone, remote and on-site attention to requests made by service providers that manage the company's technological infrastructure

Updating and Modernization IT technological infrastructure (Communications equipment and servers)

• Administration, maintenance and infrastructure management on Windows, VMware, (ESXi), HyperV, and SQL Server environments on physical and virtual servers with the roles of files, applications, antivirus, printing and active directory (AD)). • Installation, updating and configuration of the production environments of the Minerva editorial platform and its infrastructure in the LATAM countries of the Santillana Group. • Analysis, solution, escalation and monitoring of reported incidents