Monitored and troubleshot network issues, performed root cause analysis, ensured SLA compliance, and supported external connectivity workflows in high-availability production environments.

Supported large-scale distributed infrastructure and real-time delivery systems in hybrid on-premise and cloud environments. Acted as escalation point for complex incidents, coordinated with network engineers and vendors, and managed incident lifecycle using ITSM processes.

Performed advanced log analysis, supported incident management, contributed to operational stability through structured incident response and RCA documentation.

Provided Level 2 technical support for enterprise distributed systems, resolving connectivity, authentication, and access-related incidents. Collaborated with engineering teams to maintain service continuity.

Investigated software, connectivity, and account problems using logs and monitoring tools. Ensured compliance with SLA targets and collaborated with engineering teams.

Delivered IT support for oil & gas operations, resolving system, connectivity, and endpoint issues under high-pressure environments.