Jhon Cast
Call Center Agent
Perfil profissional
English teacher with TEFL certification and experience teaching with Pearson and Cambridge materials . Skilled in communication , customer service , and bilingualism . Proficient in English and Spanish
Experiência de trabalho
Handled collections for Capital One Bank, making calls to customers with past due accounts. Developed communication and assertive customer service skills.
realização principalCollections agent for Capital One Bank, responsible for outbound and inbound calls, customer service, communication, and active listening.
Delivered English classes following institute methodology, using Pearson books and TEFL strategies. Developed students' communication skills.
realização principalTaught English using Pearson books and TEFL methodology. Focused on communication and bilingualism.
Gave English classes according to the institute’s methodology, using Pearson books and TEFL principles.
realização principalTaught English classes using Pearson books and TEFL. Enhanced students' English communication.
Formação acadêmica
Yamaha certification | Técnico/Tecnólogo
