It ensures that the quality of the service meets the quality standards required by the client, daily follow-up monitoring is carried out, weekly and monthly reports based on the KPI's, meetings are held with the work team (40 agents) analysis of data and presentations with the client.

I promoted in less than 6 months.

The marketing department is implemented, developing, planning and proposing actions to publicize the services of ISVI Ltda, designing the marketing plan and outlining strategies, objectives and actions that must be implemented from the marketing area to relate to all channels of the company and achieve results.

Create the marketing department in the company and ensure its importance by ensuring that the corporate DNA of the 1,000 employees is improved.

Coding development in market studies for Latin America and Europe, support in the MediaTech area with the editing and creation of advertising content and constant communication with Mexico, Argentina, Chile, Brazil, Ecuador and Colombia.

Create a new MediaTech department for one of the most recognized multinationals in Latin America.