Develop and execute effective sales strategies, based on a deep knowledge of the market and customer needs. Coordinate interdepartmental relationships for effective communication. Implement commercial strategies to promote sustainability in the financial sector.

Lead a sales team to a 130% increase in revenue.

Participate in the design, dissemination and execution of strategies to improve service and processes in branches. Carry out periodic monitoring to identify opportunities for improvement and meet goals. Monitor resources and installed capacity in branches to reach optimal levels.

Direct and coordinate management as Service Director to improve branch productivity and quality.

Resolve customer concerns or complaints related to the banking operation and Bank processes. Promote banking services and attract new customers. Keep you informed about the services and changes of the competition.

Provide exceptional customer service, ensuring that all transactions and operational processes are carried out in a courteous, efficient and effective manner.