Management of incidents and requirements, complying with the ANS agreed with the client, support with the hiring of support engineers, delivery of results of management indicators and reports for each client.

Compliance with indicators

Management of incidents and requirements, complying with the SLAs agreed upon with each client in accordance with the contractual agreements, support with the hiring of support engineers, delivery of results of management indicators and reports for each client. Monitoring of case management and online calls to deliver results with quality standards and opportunities for improvement or action plans, PQRS response, customer loyalty, preparation and updating of pr

Compliance with indicators, monitoring and loyalty with each client in the public-private sector

Implementation, monitoring, control and execution of service desks. Coordinate team activities and document, escalate and resolve incidents reported by customers in accordance with the provisions of the contract, proactively monitor and analyze key performance indicators, identify optimization opportunities, build customer loyalty by generating new opportunities by commercial area and respective improvement plans, prepare the required reports

Coordination of projects in various entities of the public or private sector and fulfillment of goals and monitoring meetings and delivery of reports