Alexander Callejas
Operations Submanager
Perfil profissional
Certified Salesforce Administrator with 4+ years in the role and 20+ years in IT , specializing in business needs analysis , functional solutions , declarative Salesforce configuration , user management , integrations , and team leadership
Experiência de trabalho
Led teams up to 28 members, managed SLAs, led improvement projects, acted as Product Manager for Access Management, and fostered professional growth.
realização principalLed 24/7 Incident Support, Access Management, and Onboarding teams. Implemented first Bot for customer requests. Achieved ISO 27001 certification. Improved case resolution from 3 days to 6 hours.
Led QA team, designed and implemented productivity strategies, monitored KPIs, and participated in process reengineering.
realização principalImproved compliance indicator by 17%. Implemented mechanism to optimize test case identification, reducing errors and iterations.
Administered Salesforce CRM, implemented new functionalities, improved integrations (SAP, Bizagi, ClearQuest, ServiceNow), supervised data quality.
realização principalLed Salesforce adoption, increasing user base from 30 to 500. Improved process traceability and operational efficiency.
Formação acadêmica
Praxis laboratory | Técnico/Tecnólogo
