Responsibilities • Reception of the PQR for Driver service optimizations, in the regional of Ecuador, Peru, Mexico in three channels Chat, Telephone and email. • Analyze the daily data of administrative indicators such as: invoicing, non-payment, changes in bank accounts, and control on drivers' confidential documentation platforms (bonuses, promotions, insurance, soat, sunat, Dni, etc). • Generate improvement plans for the satisfaction and loyalty of m

• Implement the /Magical web extensions to improve response times in PQR with drivers.

• Ensuring compliance with the sales funnel. Prospecting, conversion, loyalty of leads for B2B and B2B channels in the segment of food, services, mass consumption, retail. Through cold calling strategy. Chat, social media, e-commerce platforms. • Compliance with monthly KPI's with a CRM tool that allows the management of Electronic Invoice, Data Analysis, as well as the Development of improvement opportunities for the service. • Attention of the PQR issued before

• Developed and implemented a control strategy using Excel that allowed us to have the inventory of references and costs in time, generating a response to the client. • Design the Tool for registering deliveries of products vs. invoices, which allowed daily traceability.

• Maintain the client portfolio relationship of the B2B channel, for traditional sales (tat, superetes) fulfilling the processes of opening new clients, electronic invoicing and product delivery. • Control the inventory in a cyclical way of the products for sale, guaranteeing the rotation in gondola, storage for each distribution point. • Drive the Chevrolet 1600 van type vehicle for product distribution.

● Implement the "nanobills" system for online purchase registration by issuing electronic invoicing, this allowed 100% inventory control per distribution point. ● Design an Excel tool for customer control, improving the organization of routes by days to