Holder of the curricular space ''Lógica''. Oriented Cycle of Secondary/Preparatory Level. Holder of the curricular space ''Structure and Functioning of Systems''. Oriented Cycle of Secondary/Preparatory Level. Holder of the curricular space ''Structure and Functioning of Systems II''. Oriented Cycle of Secondary/Preparatory Level. Project Coordination of the Digital School Magazine ''Meta! Goal!''.

Driving and Managing Service Desk team. Supervision in the quality and competitiveness of the team for the achievement of the objectives. Evaluation, induction and motivation for their development. Supervision of SLA Compliance and assistance to External Clients. Internationalization processes and product license management. Analysis Management Control, solution and documentation of incidents.

- Active participation in implementation projects. - Queries, reports and SQL/ORACLE interfaces. - Generation of Procedure and Instruction Manuals, according to ISO Standards. - Development of reports and metrics. - Detection of functional needs in the Insurance and Reinsurance business.

Merco Communications Support IT. Information Technologies, DOCSIS, HFC networks. Help Desk Technical Support Positions. Troubleshooting of problems to end users. Update operating systems, applications and software. Application of methodology and best practices, detection and warning of opportunities for improvement. Collaboration in the maintenance of the help desk knowledge base. Monitoring of Network Services. Follow-up of claims. Con control, charging and registration

Implementation of reporting forms. Optimization of the automatic claims management process.