Cristhian Rodriguez
Legal Intake Specialist
Perfil profissional
Bilingual professional with strong linguistic skills , delivering exceptional customer service , international sales growth , and operational efficiency . Proficient in technical translation and multi-channel communication , focused on client satisfaction
Experiência de trabalho
Scheduled appointments for multiple providers, coordinated follow-ups, ensured strict adherence to privacy protocols.
realização principalManaged high-volume appointment schedules, coordinated patient logistics, maintained HIPAA compliance.
Handled client intake, logged communications and case details, ensuring data accuracy and effective client onboarding.
realização principalManaged full client intake cycle, performed initial screening and conflict checks, maintained 100% data integrity in Salesforce CRM.
Handled billing disputes, provided customer support, ensured high satisfaction through effective communication and problem-solving.
realização principalResolved high-level billing conflicts, retained 90% member satisfaction, advanced de-escalation skills.
Formação acadêmica
Politecnico superior del valle | Bachiller
