Elias Meza Causado
Wfm Manager
Perfil profissional
Highly skilled analyst with over 7 years of experience in the BPO industry , with expertise in results driven analysis , reporting supervision , and both inferential and prescriptive data analysis
Experiência de trabalho
Wfm Manager
lynxus solutions | Dezembro 2022 - Agosto 2024 (1 año 8 meses)
habilidades usadas
RPA and Microsoft automation for ETL and repetitive tasks, reporting payroll all employee work attendance.
realização principalDevelop application for absenteeism traceability and validation.
Wfm Coordinator (Rta Lead)
teleperformance | Julho 2021 - Julho 2022 (1 año)
habilidades usadas
Workload optimization and ensuring alignment between the WFM cycle and client needs.
realização principalOperation’s adherence, KPIs and payroll surcharges monitoring.
Real Time Analyst (Rta)
webhelp (now concentrix) | Outubro 2019 - Junho 2021 (1 año 8 meses)
habilidades usadas
Live communication and analysis of current staffing levels.
realização principalMonitoring incoming volume in all communication channels.
Formação acadêmica
Data Analysis ml in Python
Universidad de antioquia | Carrera tecnológica
Universidad de antioquia | Carrera tecnológica
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