Katherine Milagros Ramírez Peláez

Monitoring Evaluator

Perfil profissional

Specialist in administrative , process , and data management , skilled in building client relationships and fostering trust to secure new assignments . Creative , dynamic , and collaborative , with strong communication and responsibility to achieve company objectives

Experiência de trabalho

Monitoring Evaluator

2 join service s.a.c. | Outubro 2024 - Agora (2 years 1 month)

habilidades usadas

Oversaw account monitoring, ensured protocol adherence, proposed solutions, managed daily schedules, and led calibration with client representatives.

realização principal

Monitored accounts to ensure correct advisor interaction, identified improvement opportunities, created schedules, generated reports, and conducted calibration sessions with clients.

Quality Analyst

ibr peru s.a. | Julho 2024 - Outubro 2024 (3 months)

habilidades usadas

Quality analysis, feedback delivery, calibration sessions, and training for new hires in back-office operations.

realização principal

Monitored back-office queues, provided feedback, conducted calibration, and trained new representatives.

Quality Monitor

servicio profesional integral peru s.a.c. | Dezembro 2022 - Junho 2024 (1 year 6 months)

habilidades usadas

Oversaw quality in back-office, delivered feedback, led calibration, and onboarded new staff.

realização principal

Monitored queues, provided feedback, conducted calibration, and trained new representatives.

Formação acadêmica

sap s Hana pp pm Basic
Connection advanced | Specialization

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