Generate a culture of continuous improvement at the University, through the implementation of the process-based management system and the continuous improvement of processes, the implementation of the risk-based management system and the coordination of the "small ideas that transform" program. simple and short-term solution projects that generated significant impacts on the operation of the University and user satisfaction.

Create, design, implement, evaluate and improve the processes of the University, identifying SIPOC, indicators and risks of each process, identifying opportunities for improvement in terms of response time, dissatisfaction of internal or external users and proposing possible solutions.

Document processes and procedures and keep the document management system updated.