Carried out all the duties associated with run a Financial Empowerment program at The Stop. Click here for more information on the Financial Empowerment Framework ********** • Coordinated and supervise a year-run, volunteer-staffed Tax Clinic, helped community members to access more governmental benefits / entitlements, led a Financial Empowerment Mutual Aid Group (focused on women)

Creating workshops Dealing with financial reports Following up to different projects

Performed in-depth analysis to help solve diverse problems with program implementation and operations.  Assessed program risks by reviewing plans and analyzing available data.  Audited internal financial processes on quarterly basis  Compiled analytical results and data into reports.  Determined and tracked budget expenses with accuracy and transparency.  Identified operational process inefficiencies and recommended necessary improvements.  Integrated project management office work plans

PEMP - Municipal Special Protection Plan for Heritage Protection - 2015 "- Participation of the Best Work Team • IPRM - Improvement Plan for PRC Management in the Revenue Department of the City of Itagui PRC: Petitions Request and Complaints

Managed administrative processes and prepared key reports and documentation. • Assisted with sustainable, scalable administrative operations and project management support. . . • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care. • Trained employees on best practices and protocols while managing teams to maintain optimal productivity. • Supervised team, promoting positive work environment through effective