Johan Martinez
Ingeniero de soporte técnico
Perfil profissional
Passionate about software development with over 3 years of experience in providing support and development in USA and LATAM , expertise in API based solutions
Experiência de trabalho
Technical Support Engineer
reloadly | Janeiro 2023 - Dezembro 2024 (1 año 11 meses)
habilidades usadas
Troubleshoot system alerts, escalate critical issues, and provide root cause analysis reports for critical downtimes.
realização principalEfficiently manage ticket handling via Hubspot and Jira.
Analista De Soporte - Mpn
microsoft | Janeiro 2022 - Dezembro 2022 (11 meses)
habilidades usadas
Scheduled and confirmed appointments, typed and proofread correspondence.
realização principalDetermined and established office procedures and routines.
It Support Agent
facebook | Janeiro 2021 - Dezembro 2021 (11 meses)
habilidades usadas
Guided customers to resolve incidents and improved response times.
realização principalSolved incident tickets with the WhatsApp platform.
Formação acadêmica
Ingeniero de Software
Current institution | Profesional
Current institution | Profesional
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