Specialist in Project Management and Systems Engineering, with experience in operational coordination, team leadership, quality control, data analysis, and comprehensive project management in BPO, logistics, document management, and healthcare. Expert in agile methodologies, key performance indicators, and process optimization.
Quality supervision, operational control, indicator compliance, team coordination, use of AI for document analysis, process automation and improvement, report preparation and support for digital transformation.
realização principalImplementation of agile methodologies, team leadership, use of AI (ChatGPT, Gemini) for process analysis and optimization, document management and preparation of management reports.
Supervision of personnel in logistics operations, quality control, process optimization, preparation of reports for management, budget administration and team leadership.
realização principalCoordination and supervision of logistics operations, implementation of quality controls, preparation of statistical reports and leadership of high-performance teams.
Project management, indicator monitoring, process auditing, institutional software administration, team leadership, and control of critical files.
realização principalCoordination and operational monitoring of projects, compliance with SLAs, auditing of automated processes, team leadership and support in billing control.