Generates response scripts, connects with the commitment that the client wanted to project, monitors campaigns and audits responses from advisors. Delivery of weekly and monthly reports.

With the management that we gave to Colombia as the first country, we had the possibility of managing Central America with 3 more countries

Response tracking, review of satisfaction surveys, root cause analysis. Implement improvement plan with offending advisors and delivery of reports.

Develop and apply a tool to the public that allowed mitigating the errors of massive product update