Provided bilingual customer support, technical troubleshooting, and managed high-volume data entry. Organized digital files and collaborated with team for data consistency.

Maintained customer records in Salesforce CRM, verified and processed financial transactions, generated detailed reports, and trained new hires on CRM and data entry.

Maintained accurate reports, verified transactions, and resolved customer issues using CRM software (Salesforce) and help desk tools.

Supported a banking app, responsible for account reviews, transaction verification, and customer support via messaging, ensuring secure and smooth user experience.

Coordinated logistics in a handicrafts manufacturing facility, managed inventory, scheduled production, and tracked progress with digital tools.

Oversaw inventory control, production scheduling, and delegated tasks using Trello and Excel, optimizing workflow efficiency and timely deliveries.