María Auxiliadora Tellez
Experience Coordinator
Perfil profissional
Customer experience, quality, and digital transformation specialist, with over 7 years of experience leading strategic projects for continuous improvement, loyalty, and service in BPO, retail, and multi-channel environments.
Experiência de trabalho
Experience Coordinator
almacenes maximo sas | Maio 2024 - Janeiro 2025 (8 months)
habilidades usadas
Implement a quality and customer experience model aligned with COPC V7.
realização principalOptimize processes, improving operational efficiency by 80%.
Head Of Quality And Experience
comware sas | Março 2023 - Agosto 2023 (5 months)
habilidades usadas
Implement operational improvements, increasing efficiency by 20%.
realização principalLead monitoring and quality assurance teams, increasing satisfaction by 30%.
Cx Leader
apex america bpo | Novembro 2021 - Fevereiro 2023 (1 year 3 months)
habilidades usadas
Implement omnichannel solutions, achieving a 43% increase in service recommendations.
realização principalDesign personalized customer service strategies, improving retention by 20%.
Formação acadêmica
International Program in Project Management
Bsg institute | Specialization
Bsg institute | Specialization
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