Responsible for data analysis using statistical techniques, capturing data from various sources, visualizing data, and tracking KPIs. Collaborated with different departments to address data and reporting needs.

Extensive data validation and analytics to optimize efficiency and quality. Development and implementation of databases and data collection systems.

Analyzed databases to design strategies for value generation at a low cost. Provided reports to executives and clients, analyzed productivity indicators, and ensured quality and timely information.

Implemented PBI Dashboard with standard KPIs for over 60 clients in multiple regions. Monitored and improved quality indicators, productivity, and resolution rates.

Handled TCN and IEX tools, made real-time decisions for staffing, and managed night transport services. Ensured compliance with operational performance and client requirements.

Managed database and reports for a financial account launch. Planned dialing strategies and contact schedules for over 1,000 accounts.