Martha Muñoz Perez
NOC Front Office Analyst L1
Perfil profissional
Experiência de trabalho
Noc Front Office Analyst L1
adecco outsourcing. sector telecomunicaciones tigo | Maio 2019 - Agosto 2023 (4 years 3 months)
habilidades usadas
-Alarm monitoring - fiber optic monitoring on the different platforms Temip, Alcateel (ams), Service Desk, cacti. Analysis. - Fault management and detect damage to network resources and perform remote diagnosis. -Management of problem tickets, incidents and night problems.
realização principalManagement and knowledge in: -Temip - Alcateel (ams) - Service Desk - Cacti
Formação acadêmica
Other not Specified
Itm, instituto tecnológico metropolitano | Undergraduate
Itm, instituto tecnológico metropolitano | Undergraduate
Gerado por
