Managing schedules, drafting and reviewing legal documents, assisting with notarial procedures, and attending to clients in the legal field.

Simultaneous management of files without expiry deadlines and a 0% document error rate.

Telephone and digital customer service, sales and promotion of financial services, registration and updating of data in CRM.

I consistently achieved the monthly sales target, a high customer retention rate, and agile CRM management (DataCRM and Salesforce).

Scheduling medical appointments, providing in-person and telephone customer service, and tracking requests, complaints and petitions (PQR).

Improved user satisfaction by reducing returns of complaints and decreasing administrative processes.