Take assistance from operation team, report connections AND disconnections and make sure payroll Is accurate, develop strategies to achieve KPIs setting daily, weekly and monthly goals, generate reports about trends and actions plans and discuss Rhode reports in meetings.

Implement new tools to standardize data collection using Microsoft Sharepoint, Aldo create hubs for the Front line operation.

Assist american techs over dtv services acrivations, modify work orders and troubleshoot services

Earn high support level over the chat

Develop workflows to deliver projects to clients. Manage task and review all Quality parameters for deliver.

Develop Workflow for new waves of junior developers in order to improve processes while delivering projects