As head of business strategy, my role is to develop plans to drive sales and growth for the company. I work with the sales team, analyze the market and make data-driven decisions to achieve our goals.

I have the responsibility of managing and supervising both customer service and sales. My goal is to ensure the quality of service, meet sales targets and guarantee customer satisfaction.

As a call center supervisor, my job is to lead and coordinate a team of customer service agents. I make sure they meet quality and productivity standards, monitor calls and provide feedback. I also train agents, solve problems and prepare reports on the team's performance. My main objective is to guarantee a quality service and customer satisfaction.