Oversaw daily operations of support team, acted as bridge between frontline agents and management, ensured alignment with company goals and customer expectations.

Leadership of support team, ensuring high-quality service delivery, managing team performance, and driving improvements in customer satisfaction and efficiency.

Provided advanced technical support, managed escalations and retention processes.

Handled escalated technical issues, contributed to customer retention.

Acted as product expert, assisted customers and internal teams.

Specialized in software products, supported customer needs.