Design and execute the periodic action plans and the strategies defined therein, as well as monitor the Customer Service Representatives for their compliance and share the results, in order to meet the corporate goals and those agreed with the client. .

Guarantee compliance with the sales objectives proposed by the company, identify new commercial opportunities that can generate profitability for the company.

Carry out Onboarding processes for new account collaborators, to facilitate the process of adaptation and integration of their processes, making them more efficient and, in advance, helping to maximize their skills in their role. • Apply the Training and Development model established for the different accounts, based on complete support and monitoring of collaborators, generating a positive impact on their functions.