Identify customer needs, clarify information, investigate each problem, and offer solutions or alternatives.

Leverage web tools such as chatbots and websites to support customers throughout the sales process.

Resolve any problems or concerns raised by the customer by clarifying the complaint/concern or request.

Respond to calls, chats, or emails in a friendly and respectful manner.

Increase the effectiveness of the sales force and ensure better market coverage.

Conducting prospecting, organizing time, trying to discover new sectors.