Alejandro Moreno
Virtual Agent
Perfil profissional
Experienced bilingual professional with strong background in customer support for U.S.-based clients in remote environments . Skilled in spreadsheets , digital marketing , website development , and online marketing . Proactive , organized , and communicative
Experiência de trabalho
Provided customer support for low-income U.S. clients receiving government assistance, ensuring clear communication and problem resolution.
realização principalProvided customer support for low-income U.S. clients, ensuring clear communication and problem resolution as part of a social benefits program.
Provided customer support and retention campaigns for home services such as internet, TV, and phone. Implemented retention strategies.
realização principalImplemented retention strategies to maintain customer loyalty and reduce churn in home services campaigns.
Social media marketing, content creation, account management, results analysis, website development, and Google Ads management.
realização principalDeveloped company website from scratch, managed Google Ads campaigns, and handled social media marketing.
Formação acadêmica
High sierra pools | Técnico/Tecnólogo
