Windows/Linux server administration, hybrid infrastructure support and optimization on AWS and Azure, SQL Server and MySQL administration, Power BI integration, .NET application development, ETL process automation, and security policy implementation.

Successful migration of services to AWS, implementation of security policies and automatic backups in SQL Server, recognition for leadership in technical support.

Technical support for over 300 users, management of requests with GLPI and SAP, maintenance of Windows Server servers and client computers, support for Microsoft Azure/365, implementation of reports in Power BI.

30% reduction in ticket resolution times, migration of services to AWS, implementation of a tracking system that increased user satisfaction by 40%.