*Provide support, administration and implementation on the baseline of current operating systems / servers and databases. Along with managing AWS EC2 instances. * Implement and parameterize the OS and DB baselines according to needs. *Generate improvements and updates to the OS. *Guarantee the availability and continuity of the OS. * Generate backup copies and recovery of information.

Functions such as: *Attend and provide a timely response to level 2 tickets that are received through the InvGate Service Desk management tool, WhatsApp, emails and calls. *Support electronic billing operations, RP Macola in conjunction with the financial CEN. *Manage the delivery of desktop and laptop computers, along with the maintenance of the inventory of IT devices. *Management and support of IT fixed assets.

*Attend to user requests or tickets and make appropriate escalations if necessary. *Provide first-level in-person and remote support. *Basic check and change of ink or toner in printers. *Resolve first-level communication and network problems. *Installation and configuration of hardware and software of the equipment. *Supervise technicians or tools to solve incidents or requirements.