Citizen assistance via calls, chat and video calls, guidance on passports, visas and apostilles, support for virtual platforms, management of complaints, claims, requests, suggestions and requests (PQRSDF) and emergency protocols.

Handling more than 80 daily requests across multiple channels, providing guidance on consular procedures, offering technical support, and activating emergency protocols.

Filing complaints, claims, and requests (PQR) in CRM, promoting services, providing technical support, ensuring compliance with quality standards, and providing telephone support.

EPS affiliation management, subsidy validation, medical appointment scheduling, and business technical support on contribution platforms.

Advice on affiliations, transfers, PILA settlement, management of PQRSDF and optimization of user service channels.

Specialist in comprehensive social security, validation of rights, settlement of contributions and pension guidance.