Yorleth Adriana Zambrano Diaz
Senior Software Engineer
Perfil profissional
Customer Service Representative with over five years of experience in the pharmaceutical and healthcare sectors. Specialist in customer service via telephone and digital channels, with a focus on technical guidance, handling sensitive information, and empathetic resolution of requests.
Experiência de trabalho
Multichannel customer service, order logistics coordination, payment and shipping management, online store administration, and complaint resolution to ensure user satisfaction.
realização principalMultichannel management (calls, chat, email, social media), complaint resolution, detailed tracking, and administration of digital platforms. Focus on a service-oriented attitude, active listening, and effective communication.
Patient follow-up, information recording, guidance on digital medical results, and management of technological tools in health.
realização principalOutbound call management, proactive user guidance, management of health platforms, and compliance with remote medical protocols.
Technical advice, invoicing, cash handling, inventory control and order coordination to ensure product availability.
realização principalTechnical customer support, clear communication, sales administration and inventory control.
Formação acadêmica
Servicio nacional de aprendizaje sena | Specialization
