IT Supervisor: this experience that I developed as an IT team supervisor had 18 analysts in charge, my functions were: to follow up audits of the analysts' processes, verify and identify massive failures of the other branches in Mexico, Colombia, Peru, Guyana, Nicaragua , make decisions about analyst performance, search for strategies for good team performance, make link verification requests

Support analyst iberolatam: I developed my position as a support analyst, verifying incidents for our clients which the company has service with large multinations, verification of incidents such as: VPN failure Palo Alto Network, Cisco, Avaya incidents, failures of own applications the company doing rotating 8-hour shifts