1. Support in the infrastructure of educational platforms. 2. Attention to academic detail 3. Reception of requests for withdrawals/postponements/refunds/transfers 4. Improvement processes and review of agile response times in client-server requests 5. Provide failure support in educational platform and CRM

• Support in the implementation of best practices in the correspondence management process • Creation and updating of procedures, identification of risks • Review of reports from suppliers involved in the process • ***}• Preparation of reports related to the process • Management of document management applications and others linked to the process