• Design of the digital transformation plan 2********** to have the long-term route. • Define SLA/OLA with internal and external areas to reach 89% availability. • Update ITIL and COBIT processes to stabilize the services provided by ICT. • Unify Business Intelligence projects to have the same information in the areas. • Implementation of RPAs to reduce time and cost in processes

Improve application stability by 98% Improve development attention times and incident resolution.

• Lead the Architecture area using the latest technologies to position the company. • Implementation of the Release Management process to control the changes on the environments. • Creation of dashboards in Power BI for the Architecture processes. • Implementation of the incident escalation process to improve attention times. • Implementation of the N1 Support Service for attention to repetitive tasks

Implement the Release Management process, improve incident response times by 20%, establish SLA/OLA with suppliers, implement RPAs to reduce response times.