Maintained a high level of professionalism and established positive rapport with customers through calls and SMS.

Met or exceeded all performance metrics including productivity.

Assisted with providing product knowledge and answering specialized support questions through email and calls.

Handled customer complaints and inquiries empathetically and effectively.

Recorded relevant staff activities and processed employee affiliation insurances complying with Occupational Health and Safety regulations.

Managed social security affiliations and prepared contracts for employees.