Account management, and work teams, direct relationship with the client, who was American and spoke only English, daily calibration of calls to the agents who spoke only in English and the coaching methodology in English

Hotel Management, manage the areas of the hotel such as cleaning, schedules and way of doing it, quality of cleaning, washing of supplies and materials, arrival of guests checking and checkout, customer service at reception in English to give instructions to guests and help them have a better stay, cash and bank account management, income and expenses, analysis and decision making regarding room prices and dates.