Installed, configured, and maintained computer systems and software. Identified and escalated complex technical issues. Provided training to end-users on software and systems. Conducted remote or on-site technical visits when necessary. Documented support procedures and created knowledge base articles.

Provided technical support to customers via phone, email, or chat. Troubleshooting hardware, software, and network issues. Participated in the development of new products by providing customer feedback.

Handled administrative tasks related to travel documentation. Utilized internal systems to input and maintain travel data. Conducted quality checks on travel documents. Provided administrative support to team members.

Managed and organized travel bookings. Ensured accuracy and completeness of travel itineraries. Coordinated with internal teams for payments and refunds.

Verified and updated customer information. Performed collections calls. Processed payments and collected from customers. Recorded customer information accurately. Executed basic procedures and scripts.

Responded to customer questions and concerns in a timely fashion. Collaborated with various departments for issue resolution. Maintained a high level of knowledge of products and services.