Drove sales through effective client engagement, used CRM tools, and contributed to revenue goals.

Achieved top-seller status, earning Employee of the Month and recognition for perfect attendance during the first year. Strengthened sales expertise, contributing to company revenue goals through consistent performance and strategic use of CRM tools.

Managed dispute processes, improved client credit profiles, and negotiated with credit bureaus. Demonstrated strong communication and negotiation skills.

Acted as a Dispute Agent, advocating for clients by contacting credit bureaus to dispute negative marks on credit reports. Successfully managed dispute processes, improving clients’ credit profiles through meticulous follow-up and negotiation.

Provided customer service, processed payments, supported credit improvement, and maintained high customer satisfaction metrics.

Delivered high-quality customer service for Credit One Bank, assisting clients with inquiries and payment processing to support credit improvement for individuals with low credit scores. Consistently ranked as a top performer.