Luna Londoño
Customer Expert Operations
Perfil profissional
Customer Service with strong expertise in client support , quality assurance , and process optimization . Experienced in international client assistance ( Stripe ) , skilled in CRM , communication , and teamwork
Experiência de trabalho
Customer Expert Operations
teleperformance | Outubro 2024 - Maio 2025 (7 meses)
habilidades usadas
Delivered high-quality support for Stripe products (account setup, payments, refunds, disputes). Provided multilingual (Spanish/English) assistance, used CRM/ticketing systems (Zendesk, Salesforce), ensured compliance with policies.
realização principalSupported Stripe's global customer base, specializing in complex issue resolution, compliance, and operational improvements. Achieved CSAT scores above 90%.
Formação acadêmica
Second Language
Language institute district university ilud | Técnico/Tecnólogo
Language institute district university ilud | Técnico/Tecnólogo
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