Psychologist with over 3 years of experience in B2B and B2C sales, face-to-face and digital business management, closing deals, customer service and loyalty, with skills in digital marketing and content creation
Responsible for the entire sales cycle, from consulting, quoting, negotiation, and closing to after-sales follow-up. Manages digital and in-person channels, develops digital content, trains sales staff, and proposes sales strategies.
realização principalB2B and B2C sales management, closing deals, attending to 50-60 clients daily, quoting, negotiation, handling objections, customer service, consultative selling, coordinating shipments, using WhatsApp Business, Instagram, Facebook, Marketplace and WordPress.
Design and implementation of a psychological first aid manual, facilitation of workshops and community activities, development of communication skills and management of different audiences.
realização principalDesign and implementation of a psychological first aid manual, facilitation of workshops and community activities, development of communication and teamwork skills.
Individual and group psychological support, design and facilitation of workshops, strengthening of communication skills, active listening and teamwork.
realização principalDesign and facilitation of workshops, individual and group support, strengthening of communication skills, active listening and handling of situations.