Manage a Team, assign tasks, provide feedback to the team, optimize and upload content to the Drupal CMS, train clients, manage the Freshdesk platform, support the developments delivered to clients and provide exclusive support to the client. by Fasecolda.

• Manage a Team. • Assignment of tasks • Provide feedback to the work team. • Optimization and upload of content to the Drupal CMS. • Training to the different clients. • Management of the Freshdesk platform. • Support on the developments delivered to clients. • Dedicated Support.

My functions were as a Database Analyst, managing the creation of users, updating records, deleting records, making backup copies of the database, creating views, creating queries, among other functions.

Management of the Michelin Colombia account. Remote and telephone support. Update of users in the database. Upload content through filezilla. Creation from reports.

Provide technical support via telephone to clients in their different failures in Claro Hogar services.