As a telephony analyst, I stood out in the implementation and optimization of advanced technological solutions (Avaya, Asterisk, Genesys Engage, Genesys cloud, sbc Avaya, sbc Acme, sbc Oracle also Linux and Windows servers). My focus was on efficient systems integration and proactive risk management in business communications. Demonstrated specialized skills in high availability network configuration and administration and server virtualization.

-Participated in the migration of the Avaya telephone platform to Genesys Engage, followed by migrating one premise environment to the cloud for the Genesys Cloud platform. -Through development in Python and APIS consumption enabled bulk call completion in Genesys cloud.