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Jorge Emilio Cruz Garcia

Top Customer Service Professional (Technical Leader)
Habilidades
(Auto-avaliação)
Working under pressure. 91%
Responsive design 90%
Group management 90%
Information analysis 90%
línguas
English:
  • Leitura
    70%
  • Escrevendo
    70%
Perfil profissional

Experiência de trabalho

Professional Customer Service Top Technical Leader
telefonica colombia | Abril 2022 - Maio 2023 (1 year 1 month)
habilidades usadas

Supervision and coordination of the resources of the CGP team prepared for the project, control of indicators in order to comply with the SLAs, construction of project reports, monitoring and presentation of the different technical problems, trends, pressures or situations, seeking solutions. with the analysis of the causes, applying corrections to prevent and generate new technical alternatives (Network with Cisco router, Juniper and HW).

realização principal

Network implementation of IPV6 and management instead of most layer 3 equipment.

Professional Customer Service Top Cgp
telefonica colombia | Dezembro 2020 - Abril 2022 (1 year 4 months)
habilidades usadas

Management of failures related to the fixed telephone network with experience in attention to services provided to the National Police; With knowledge in XDSL Networks, IP, dedicated channels, Clear Channel, Uk Access Technologies, LAN and WAN Network Support.

realização principal

To be recognized as the best employee of the year 2021, for the implementation and management of the different project solutions.

Profesional Servicios Convergentes
oesía networks colombia s.a.s | Março 2020 - Novembro 2020 (8 months)
habilidades usadas

Management of failures related to the fixed telephone network with experience in attending services provided to clients such as Citibank, Cifin and the National Police; With knowledge in Networks XDSL, IP, Clear Channel, Uk Access Technologies, LAN and WAN Network Support.

Formação acadêmica
Other not Specified
Uptc | Specialization
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