Personnel management, requirements validation, SLA verification, project planning and execution, active directory management, server backup, structured cabling.

Management of active directory, creation of Outlook emails, knowledge of Office 365, inventory management, internal customer service (Panama, Colombia, Ecuador), IP telephony configuration, structured cabling, supplier management, equipment rental, backup verification of servers.

External customer service, attention to requirements through the helpdesk platform, verification of requirements and incidents, preventive and corrective maintenance of desktop equipment, laptops and printers, inventory management, national shipments.