Perform first and second level validations. Make reports of delay and registration of processes in information systems. Carry out processes of scheduling, cancellation, rescheduling, billing, dispatch and closures of WOs.

Provide provisioning and start and close activities by technical staff. Validation, verification of equipment configurations and approval of evidence by technical staff. First and second level validations. Carry out the respective scheduling of the work orders carried out. Solve the requests (requirements and incidents) of the Incident Monitor. Online ticket tracking

Provide telephone information to customers about articles, services, schedules, rates and regulations. Resolve concerns, provide support and solutions to clients, channel the requirements to the corresponding area and investigate complaints filed in relation to services, procedures and products. Explain the type and cost of services offered; prepare, receive and/or collect payments for services; make billing analysis