-Lead the reengineering project for all station operation management processes, through the design and implementation of procedures, manuals, instructions and formats for control and monitoring. -Build and monitor of the KPIs (Key Business Indicators) to evaluate the service provision of the collection system and its availability to the user.

Improve the availability of the Box Office collection system by 95% Control the inventory of Box Office supplies by up to 99% Comply with the scheduled offer of service to the public with terminals assisted by Ticket Offices in 99.5% Improve the degree of satisfaction with human talent

Plan the resources (human, technological and economic) of the work team to gather information on the processes, procedures, instructions, manuals, formats, policies, risks, responsibilities and profiles to be identified

Having generated the company's process map, along with all the procedures, instructions, formats, and manuals for the company.

Build and manage Contingency Computing Center and the COC (Contingency Operations Center), of Banco Popular

Put the new Banco Popular contingency computing center into operation with contingency tests