Santiago Andres Becerra Espitia
Support & Infrastructure Representative
Perfil profissional
Technologist in Systems Analysis and Development with over 3 years of experience optimizing IT support operations , strengthening security protocols , and resolving technical issues efficiently
Experiência de trabalho
Support & Infrastructure Representative
izo – synergy xperience s.a.s | Abril 2022 - Março 2025 (2 años 11 meses)
habilidades usadas
Managed up to 200 user accounts, handling permissions, remote access tools, and SaaS platform security.
realização principalDesigned and implemented an IT support framework, decreasing unresolved support requests by 75%.
Junior Software Developer
izo – synergy xperience s.a.s | Dezembro 2021 - Junho 2022 (6 meses)
habilidades usadas
Improved application performance through MVC methodologies and Object-Oriented Programming (OOP).
realização principalDeveloped and optimized internal systems using PHP, JavaScript, HTML5, CSS, and MySQL.
Formação acadêmica
Technician Software Programming
Institución técnica | Técnico/Tecnólogo
Institución técnica | Técnico/Tecnólogo
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