Implement and monitor the projects of the Telecommunications Area. Review, update and propose processes that improve the management and operation of the area (Incident Management).

Consolidation and preparation of a work team to work under pressure and oriented to Results

Generate indicators of types of incidents (registered cases) according to their category, in order to evaluate and improve the services of each area of the IT Management.

Control and optimize the indicators of the Caracas Insurance Service Desk

Technical leader. Implementation of the Avaya communication platform under the SIP protocol. Technical leader. Implementation of Radvision Videoconferencing Platform (Avaya).

Implementation of the Avaya Telephone Platform and Video Conferencing Platform