- Analysis and test management - REST architecture service support - Interpretation of needs at the software level, generating the requirement, monitoring, testing and putting it into production. - Performing tests using postman. - Use of black and white box techniques for services. - Provide support to clients connected to test and production environments, guaranteeing availability and connection to the environments. - Generate information reports using SQL.

- Standardization of a testing channel closer to the end customer. - Compliance with indicators at the support and attention level as stipulated. - A work team is created between the commercial and technical areas (software, testing and production), to close negotiations

- Project management - Manage centralized management platforms for supervision and control of telecommunications and IT services. - Generate reports and analysis of the indicators of the area's operation - Analyze inconsistencies in the advanced services of Telefónica Movistar address companies.

- A synergy is achieved with the quality team to implement strategies that help improve the classification of cases. - Improvement in the fault diagnosis process, ensuring a timely and specific diagnosis. - Improvements to existing manuals are proposed.

- Supervise and guarantee quality in the media reports delivered by the assistants. - Guarantee delivery times of the different reports to public and private entities in the country. - Generate analysis of the impact of companies in the different media, both written, audiovisual, radio and digital.

- Support of reports and analysis to different government sectors